FAQ

General

Find answers to the most common questions about Anker.

Try Anker for free

To initiate a free trial with Anker, simply select the 'Free Trial' button in the top right menu. Submit the form and get access details in your inbox. Your initial 14-day trial with Anker is free of charge. You can extend your trial for up to 90 days for a 290 Euros fee per month. This extended trial provides unlimited access to Anker's features and services.

Book a demo

If you're eager to explore Anker further, schedule a meeting with our Customer Success manager Erik Heggstad here.

How much does Anker cost?

Our pricing structure begins at 290 Euros for the Starter subscription and scaling up to 2490 Euros for our Premium subscription. To find the subscription plan that best suits your requirements, please visit our Pricing page.

Which integrations does Anker support?

Currently, Anker offers seamless integration with key platforms including Revit, CDEs such as BIM 360, ACC and CatendaHub, OpenBIM (IFC), and Excel (.csv) for integrating model data. Additionally, we provide an API for connecting with external tools like PowerBI, ensuring a versatile and comprehensive user experience.

Do you develop custom solutions?

Absolutely! At Anker, we understand that unique projects may require additional features in areas like data security, workflows, and integrations. We're committed to tailoring our services to perfectly align with your project's specific needs. Moreover, if the custom solution we develop has the potential to benefit the wider market, we offer this service without any extra cost.

Getting Started

Learn how to set up your work in Anker.

Invite team members

Invite team members to your projects in Anker and boost your collaborative process.

Install our Revit add-in

To kickstart your work in Anker, install the Anker Revit add-in.

Connect your Revit model to a Project

Connect your Revit model to a project in Anker and have it automatically updated whenever you save or synchronise.

Understanding Anker Properties

The Anker Properties tab is central to defining the metadata of your BIM model. It's designed to mirror the functionality of Revit's Shared & Project parameters.

Connecting with BIM360

Follow these steps to experience our BIM 360 integration.

Connecting with BimSync

This simple process ensures a seamless integration with BimSync.

User Guides

Learn our basic workflows and explore the full spectrum of possibilities with Anker.

Create Anker Project

Start your Anker journey here! Learn how to create a project and add your first files and collaborators.

Relationships

The Relationships feature in Anker allows you to seamlessly connect external datasets, like Excel spreadsheets, with your Revit or IFC data. Learn how to enrich your IFC data using information from an Excel file.

Properties

Properties are universal in Anker, and they affect the behavior of all the other modules.

Population

There are often a lot of properties that must be included in every element when delivering an IFC. Some examples of these properties can be “Contract Number”, “LOD”, “IfcName”, or so. Properties like these can be automated with the Anker Automate feature.

Validation

Anker Validations allow you to create rules to check your data. After creating and running a ruleset, Anker will provide you with a visual dashboard of the results.

Tables

Anker Tables are the one-stop-shop to inspect your data. You can use Anker tables to query, filter, sort, export to CSV, and modify the properties of your project 🚀

Troubleshooting

Experiencing a problem? Find a solution to the most common issues.

Can't access Anker or download the Revit Add-in

If you're experiencing issues accessing our platform or downloading the Revit Add-in, it's possible that our domains have not been whitelisted by your company.

The Revit Add-in installation does not work

If you encounter any difficulties while installing our Revit add-in, there are a few checkpoints to consider.

Security

Find out more about the measures we take to secure our platform.

Technical details

Anker combines DigitalOcean (Amsterdam) and AWS (Ireland) for a versatile cloud solution, using PostgreSQL, MongoDB, AWS S3, and AWS EFS for data storage. We guarantee a 99.9% uptime, as per our latest internal metrics.

Password reset

To reset your forgotten password, visit the Sign In page and select 'I forgot my password'. Enter your email in the prompt to receive a reset link. Follow this link to create a new, strong password and click 'Submit'. You can now log in with your updated password. Remember, the reset link expires in 24 hours, so if you need to reset your password again, simply revisit the 'I forgot my password' page.